Refund Policy
Effective Date: Aug 2024
30-Day Money-Back Guarantee
At Hydro Ring, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The item must be in its original, unused condition, with all original packaging, tags, and accessories included.
- Proof of purchase, such as the original receipt or order confirmation email, must be provided.
Non-Returnable Items
Certain items are not eligible for a refund, including:
- Items marked as "Final Sale" or "Non-Returnable."
- Customized or personalized products.
- Items that have been used, damaged, or altered after receipt.
Return Process
To initiate a return, please follow these steps:
-
Contact Us: Email us at info@shophydroring.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
-
Package the Item: Safely package the item in its original packaging, including all tags and accessories. Clearly write the RMA number on the outside of the package.
-
Ship the Item: Send the package to the address provided by our customer service team. You are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or defective item).
Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping and handling charges are non-refundable.
Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us at info@shophydroring.com. We will assist you with the exchange process. Please note that exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or provide a full refund, including any shipping charges.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Hydro Ring
Email: info@shophydroring.com